Love Transport - Privacy Policy

Last updated: January 2021

About this Privacy Policy

Love Transport Pty Ltd (ACN 644 230 464) (hereafter referred to as “Love Transport”) is the

owner and operator of a ride share service. Your rights to use Love Transport Rides Services

(the “Service”) are set out in this Privacy Policy (“Privacy Policy”), in our Terms of Service

(“Terms of Service”) and our Liability Waiver (“Liability Waiver”).

In this Privacy Policy, the terms "we", "us", and “our” refers to Love Transport.

“Website” means the whole or any part of the web pages located at

www.lovetransportservice.com/ and includes the layout, individual design elements, underlying

code elements and any text, sounds, videos, graphics, animated elements or other content

contained on our Website.

“App” means the Love Transport phone application.

“Stripe” means the online payment platform used by Love Transport.

Our Terms of Service, our Privacy Policy and our Liability Waiver are collectively referred to as

the Agreement (“Agreement”).

Love Transport provides this Privacy Policy to help you make an informed decision about

whether to use or continue using the Love Transport Rides Service. If you do not agree to our

practices, please do not use the Service.

This Privacy Policy is subject to the Terms of Service. Your use of the Service and any Personal

Data you provide through the Service remains subject to the terms of this Agreement.

Capitalised terms defined in Love Transport’s Terms of Service have the same meaning in this

We know how important security and privacy is to you. They are at the heart of Love Transport

and as such we strive to make things as safe and clear as possible for everyone involved.

This Privacy Policy sets out how Love Transport (“we”) treat the privacy of those who use our

Service and others with whom we interact.

This Privacy Policy outlines the specific legal obligations Love Transport has when collecting

and handling your personal information. Those obligations are outlined in the Privacy Act 1988

(Cth) and, in particular, the Australian Privacy Principles found in that Act.

We will update this Privacy Policy when our information handling practices change. Updates

will be published on our website.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of

the Australian Information Commissioner at www.aoic.gov.au.

1. What is Personal Information?

This Privacy Policy refers to all “Personal Information” as information or an opinion about an

identified individual, or an individual who is reasonably identifiable:

• whether the information or opinion is true or not; and

• whether the information or opinion is recorded in a material form or not

2. Changes

From time to time we will review our Privacy Policy to keep pace with changes in our Service

and any data protection and privacy laws applicable to the processing of Personal Data that we

are committed to comply with, including:

a) the Privacy Act 1988 (Cth, Australia);

b) the Privacy Act 1993 (New Zealand);

c) the Personal Data Protection and Electronic Documents Act, SC 2000, c5 (federal,

Canada);

d) the Personal Data Protection Act (Alberta, Canada);

e) the Personal Data Protection Act (British Columbia, Canada);

f) all applicable United States federal and state privacy laws, including, but not limited to,

the California Online Privacy Protection Act (CalOPPA), Early Learning Personal Data

Protection Act (ELPIPA);

g) the General Data Protection Regulation (EU);

h) the Data Protection Act 2018 (UK);

any other applicable privacy legislation.

(the above collectively referred to as “Data Protection Laws”)

This Privacy Policy is our most recently updated Privacy Policy. Your continued use of the

Service constitutes your agreement to this Privacy Policy and any amendments. We

encourage you to read our Privacy Policy carefully.

3. Collection of Personal Data

(a) We may collect your Personal Information if you:

• speak with us directly over the phone or via our support service;

• have contact with us in person;

• individuals who request or receive transportation, including those who receive

transportation requested by another individual;

• individuals who provide, or submit applications to Love Transport to provide, transportation

individually or through partner transportation companies;

• individuals who provide or submit applications to Love Transport, or other services;

• user accounts owned by Love Transport or of owners or employees of Love Transport, or

we may collect other personal data in connection with our mapping technology and

features.

Love Transport Privacy Policy

• interact with us online, via our website, email, mobile applications and/or social media

pages (such as Facebook, Twitter, YouTube, Instagram or LinkedIn - these social media

platforms will also manage your personal information in accordance with their own privacy

policies);

• apply for a position with us (either as an employee, or as a volunteer or as a contractor);

• use Stripe as the payment software

(b) The collection of your Personal Information may be required in order for you to:

• join our website or app as a registered user;

• receive information from us including alerts via email or SMS communications;

• register to use our forum or digital application;

• work with us

4. Collecting personal information through our website

In some instances, we may also collect your personal information through the use of “cookies”.

When you access one of our websites, we may send a “cookie” (a small summary file

containing a unique ID number) to your computer or internet enabled device.

Cookies are used to:

• Recognise your computer or internet enabled device

• Greet you each time you visit our website

• Keep track of services you view

• With your consent, send you news about viewed services

• Measure traffic and engagement patterns, to evaluate our website visitor’s habits

• Identify and continually improve our services, programs, content and resources

• If you do not wish to receive cookies, you can set your browser so that your computer does

not accept them

By using our Website and mobile applications, you consent to the processing of data about you

by Google in the manner described in Google's Privacy Policy and for the purposes set out

above. You can opt out of Google Analytics if you disable or refuse the cookie, disable

JavaScript, or use the opt-out service provided by Google.

What personal information do we collect and what is its use?

We collect the personal information which you provide to us. This includes:

• User profile: We collect data when users create or update their Love Transport account.

This may include their name, email, phone number, login name and password, address,

profile picture, payment or banking information (including related payment verification

information), government identification documents, including driver’s license numbers and

images, birthdate, signature, and photo. This also includes vehicle or insurance information

of drivers, and user settings. We may use the photos submitted by drivers to verify their

identities, such as through facial recognition technologies.

Love Transport Privacy Policy

•

Background check and identity verification: We collect background check and identity

verification information for drivers. This may include information such as driving history or

criminal record (where permitted by law), and right to work. This information may be

collected by an authorised vendor on Love Transport’s behalf.

•

User content: We collect the information users submit when they contact Love Transport’s

customer support, provide ratings or compliments for other users, or otherwise contact Love

Transport. This may include feedback, photographs or other recordings collected by users.

•

Location data: We collect precise or approximate location data from a user’s mobile device

if enabled by the user to do so. For drivers, Love Transport collects this data when the app

is running in the foreground (app open and on-screen) or background (app open but not on-

screen) of their mobile device. For drivers, Love Transport collects this data when the Love

Transport’s app is running in the foreground. In certain regions (which do not include the

European Union), Love Transport may also collect this data when the app is running in the

background of the user’s mobile device. Drivers may use the apps without enabling Love

Transport to collect location data from their mobile devices. However, this may affect some

functionality available in the Love Transport app. In addition, the location data collected

from a driver’s during a trip will be linked to the driver’s account, even if they have not

enabled location data to be collected from their device, including for purposes of receipt

generation, customer support, fraud detection, insurance, and litigation.

•

Transaction information: We collect transaction information related to the use of our

services, including the type of services requested or provided, date and time the service

was provided, amount charged, distance travelled, and payment method.

•

Communications data: We enable users to communicate with Love Transport through its

mobile app and website. Love Transport may also use this data for customer support

services (including to resolve disputes between users), for safety and security purposes, to

improve our products and services, and for analytics.

•

User feedback, such as ratings, feedback, or compliments.

•

Love Transport account owners who request services for or on behalf of other users, or who

enable such users to request or receive services through their accounts.

•

Users or others providing information in connection with claims or disputes.

•

Love Transport business partners through which users create or access their Love

Transport account, such as payment providers, social media services, or apps or websites

that use Love Transport’s APIs or whose APIs Love Transport uses.

•

Vendors who help us verify users’ identity, background information, and eligibility to work,

for regulatory, safety, and security purposes.

•

Insurance, vehicle, or financial services providers for drivers.

•

Publicly available sources.

•

Marketing service providers.

Love Transport may combine the data collected from these sources with other data in its

possession.

If you make a purchase via our Website or app, you may also provide credit card details and

other information for the payment service Stripe which will allow us to process your request and

make the transaction.

We may also request:

• your preferences for receiving further information about our programs, campaigns or

activities;

Love Transport Privacy Policy

• additional types of personal information such as title, department name, company

information, or demographic information

The choice of how much information you provide to us is yours, but we require certain

information from you in order to provide particular services. Where possible, you have the

option of interacting with us anonymously (for example, as a visitor of the website) or using a

pseudonym if you feel more comfortable with this.

5. Use of Personal Data

We collect your Personal Information for the primary purpose of providing our services to you.

We may also use your Personal Information for secondary purposes closely related to the

primary purpose, in circumstances where you would reasonably expect such use or disclosure.

You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing via

our website.

Love Transport uses the data in relation to its services and features to:

•

Create and update users’ accounts.

•

Verify driver’s identity, background history, and eligibility to work.

•

Enable transportation, and other services.

•

Offer, process, or facilitate payments for our services through Stripe.

•

Offer, obtain, provide, or facilitate insurance, vehicle, invoicing, or financing solutions in

connection with our services.

•

Track and share the progress of rides.

•

Enable features that allow users to share information with other people, such as when

drivers submit a compliment about a driver, when users provide feedback or share ETA

and location with their contacts.

•

Enable features to personalize users’ Love Transport accounts and to enable quick

access to previous destinations.

•

Perform internal operations necessary to provide our services, including to troubleshoot

software bugs and operational problems; to conduct data analysis, testing, and

research; and to monitor and analyse usage and activity trends.

•

Customer support including direct questions to the appropriate customer support

person, investigating and addressing user concerns, and monitoring and improving our

customer support responses and processes

•

Marketing purposes. Although we may send users communications about Love

Transport partners’ products and services, we do not sell users’ personal data to, or

share it with, such partners or others for purposes of their own direct marketing

or advertising, except with users’ consent.

•

Non-marketing purposes. Love Transport may use the data we collect to generate and

provide users with receipts; inform them of changes to our terms, services, or policies;

or send other communications that aren’t for the purpose of marketing the services or

products of Love Transport or its partners.

•

Legal proceedings and requirements. We may use the personal data we collect to

investigate or address claims or disputes relating to use of Love Transport’s services, or

as otherwise allowed by applicable law, or as requested by regulators, government

entities, and official inquiries.

Love Transport may use automated decision-making for certain decisions. This includes:

Love Transport Privacy Policy

• Dynamic pricing, in which the price of a ride is determined based on constantly varying

factors such as the estimated time and distance, the predicted route, estimated traffic,

and the number of drivers using Love Transport at a given moment.

• Matching available drivers to users requesting services. Users can be matched based

on availability, proximity, and other factors.

• Determining driver’s ratings, and deactivating driver’s with low ratings.

• Deactivating users who are identified as having engaged in fraud or activities that may

otherwise harm Love Transport, its users, and others.

• Using driverlocation information, and communications between drivers, to identify

cancellation fees earned or induced through fraud.

If you wish to deactivate automated decision-making, please contact our customer support.

Love Transport also shares information with other users including:

• For drivers, we may share data with the customer(s), including name and photo; vehicle

make, model, colour, license plate, and vehicle photo; location (before and during trip);

average rating provided by users; total number of trips; length of use of the Love

Transport app; contact information (depending upon applicable laws); and driver profile,

including compliments and other feedback submitted by past users. We also provide

drivers and customers with receipts containing information such as a breakdown of

amounts charged, driver’s first name, photo, route map, and such other information

required on invoices in the country or region where the driver operates.

6. Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such

things as an individual's racial or ethnic origin, political opinions, membership of a political

association, religious or philosophical beliefs, membership of a trade union or other

professional body, criminal record or health information.

Sensitive information will be used by us only:

•

For the primary purpose for which it was obtained

•

With your consent; or where required or authorised by law

7. Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from

you.

8. Disclosure of Personal Data

Personal information will only be disclosed to third parties in accordance with this Privacy

Policy. Love Transport may at its discretion use other third parties to provide essential services.

We may share your details as necessary for the third party to provide that service.

We limit the information we provide to third parties to the information they need to help us

provide or facilitate the provision of goods and services and associated purposes. We deal with

third parties that are required to meet the privacy standards required by law in handling your

Personal Data and use your Personal Data only for the purposes that we give it to them.

Love Transport Privacy Policy

We may disclose your personal information to:

• service providers that host our website servers;

• Stripe as the payment platform for Love Transport

• marketing service providers;

• professional advisors

We may also disclose your personal information if:

• you have consented to the disclosure;

• the disclosure is necessary to prevent injury to life or health; or

• it is required or authorised by or under an Australian law or a court/tribunal order

We only disclose your health information for the purposes for which you gave it to us, for a

directly related purpose which you would reasonably expect, or with your consent.

9. Security of Personal Data

Your Personal Information is stored in a manner that reasonably protects it from misuse and

loss and from unauthorized access, modification or disclosure.

Given internet transmissions cannot be guaranteed to be entirely secure, you acknowledge and

agree that you use the Service at your own risk.

In relation to our services, these include:

• Screening drivers before enabling their use of our services and at subsequent intervals,

including through reviews of background checks, where permitted by law, to help

prevent use of our services by unsafe drivers.

• Using data from drivers’ devices to help identify unsafe driving behaviour such as

speeding or harsh braking and acceleration, and to inform them of safer driving

practices. We also use data from customer’s devices to verify the type of vehicles they

used to provide deliveries.

• In certain regions, using information derived from driver’s license photos, and other

photos submitted to Love Transport, for safety and security purposes. This includes

comparing photographs that we have on file against photographs (i) of other users to

prevent identity-borrowing, and (ii) from public databases to verify user identity.

• Using device, location, profile, usage, and other data to prevent, detect, and combat

fraud or unsafe activities.

• Using user ratings and feedback to encourage compliance and as grounds for

deactivating drivers and customers with low ratings or who otherwise violated such

guidelines in certain countries.

10. Retention and deletion of Personal Data

We will retain your Personal Data for as long as Love Transport needs to provide you with our

Service.

We take steps to regularly destroy Personal Data, however we may:

Love Transport Privacy Policy

(a) in some cases, retain a copy of your Personal Data to comply with our legal obligations,

resolve disputes, enforce our agreements and to comply with our trust and safety obligations.

Personal Data retained for this purpose will be archived and stored in a secure manner and will

not be accessed unless required for any of these reasons;

(b) retain Personal Data in an aggregated, de-identified or otherwise anonymous form, such

that there is no reliable way of identifying you from the information.

11. Your Rights

You may decline to submit Personal Data through the Service, in which case Love Transport

may not be able to provide certain services to you. If you do not agree with our Privacy Policy

usage of the Service will signify your assent to and acceptance of our Privacy Policy and Terms

of Service.

You have the right to:

(a) access and correct your Personal Data that is held by us;

(b) request the erasure of any or all of your Personal Data;

(d) withdraw any consent to processing that you have previously given in respect of any or

all of your Personal Data.

You may access the Personal Information we hold about you and request to correct it, subject

to certain exceptions. If you wish to access your Personal Information, please contact us in

writing.

In order to protect your Personal Information, we may require identification from you before

releasing the requested information.

12. Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps

to make sure that your Personal Information is accurate, complete and up-to-date. If you find

that the information we have is not up to date or is inaccurate, please advise us as soon as

practicable so we can update our records and ensure we can continue to provide quality

services to you.

13. Notifiable Data Breaches Scheme

In the event of any unauthorised access or unauthorised disclosure or loss of your personal

information that is likely to result in serious harm to you, we will investigate and notify you and

the Office of the Australian Information Commissioner in accordance with the Privacy Act

Love Transport Privacy Policy